Cooperative and compassionate

This week from People Nerds: insights from 30+ years in human factors, ethical participant management, fostering stakeholder/user connection

Cooperative, not transactional We asked five experts how they create ethical and compassionate participant experiences. They gave us critical advice for the entire research project cycle—from sourcing, to interview prep, to privacy considerations, to thoughtful follow-ups.    READ MORE Human factors and "thinking physically"  Ed Halpern of AbbVie has spent 30+ years making experiences more intuitive and delightful. He talked with us about the interplay of cognitive psychology and engineering—key to designing systems that work with us, not against us.   FACTOR THIS IN From curiosity to compassion As user researchers, fostering connection is key to our work. Here's a guide to taking stakeholders from "busy and uninterested" in user feedback to "engaged and ready to make real changes" on behalf of the users they serve.  LEARN HOW More we're discussing: A UX research proposal can help advocate for users internally, build trust between stakeholders, and focus your work. Here's how to create one. Can we design to improve voting? Dana Chisnell, co-founder of the Center for Civic Design, thinks so. Read our conversation on designing public policy here. What we're hearing:  Design debt's creep across your product can have serious consequences. Intercom's Alex Potrivaev has a three-step framework for combating it. User stories are powerful…when folks make time to read them. NN/g's Anna Kaley outlines a lighter alternative—story mapping—that fits into agile workflows. dscout is a company composed of People Nerds working to make context-rich human insight an everyday habit across organizations. The dscout platform—Diary, Live, Recruit, and Express—enables remote qualitative research that brings researchers into the moments experienced and shared by real people. Curious about the platform or working with dscout? Talk to an account executive.  dscout, 222 North LaSalle St. Suite 650, Chicago, Illinois 60601, (312) 880-9715 Unsubscribe Manage preferences