How to be a better listener

This week from People Nerds: We dive into stronger listening tactics and trusting your expertise when confronted with bad advice.

Trust your expertise If you've ever been pressured to ask users, "Would you use this feature?" We feel your pain. Bad advice comes in all shapes and sizes. Nikki Anderson narrows down three ways to navigate feedback while preserving research best practices.  CAN RELATE Become a better listener Staying curious through "boring" topics, creating space for elaboration, and pausing to process a response, are a handful of ways we can create richer conversations. UXR researcher, Ximena Vengoechea, walks us through the art of listening both in and outside of the workplace. I'M LISTENING More we're discussing: Motional—a driverless tech firm—conducted remote accessibility research to unpack the ride-journey. Learn how they did it here. Ethical research considers the viewpoints of the folks making it possible. We surveyed 250+ to unpack "value" as a participant. In a collaborative rut? Try a "vent session" or even an internal survey to get aligned and combat team-wide burnout. What we're hearing: Which metrics does your org use to determine "success" or plot "growth?" Many need updating for today's marketplace. OpenView Partners offers a few innovative alternatives. Connection, rapport-building, empathy. All are outcomes of an effective UX facilitation practice. Design Thinkers Academy explains this core skill and how to do it well. What happens when design changes too quickly? As with consumer goods, we might be trending toward "disposable" design. Smashing Magazine makes the case for longevity.   dscout is excited to be hiring across our product, engineering, CXR, finance, sales, and marketing teams. Check out our open positions here.   dscout is a company composed of People Nerds working to make context-rich human insight an everyday habit across organizations. The dscout platform—Diary, Live, Recruit, and Express—enables remote qualitative research that brings researchers into the moments experienced and shared by real people. Curious about the platform or working with dscout? Talk to an account executive.  dscout, 222 North LaSalle St. Suite 650, Chicago, Illinois 60601, (312) 880-9715 Unsubscribe Manage preferences