👻 When changing tools gives your team the scaries
Change might feel spooOOooOoky, but if you have research to back it up, you can rest assured you're not making a grave mistake.
Hi Wanto,
Change might feel spooOOooOoky, but if you have research to back it up, you can rest assured you're not making a grave mistake. At least, that was our approach when the Brand Design Team here at Dscout proposed a tool switch from legacy programs.
In the spirit(s) of listening to users (even if they are internal), we implemented usability testing to understand what the pain points were and how we could exorcise doubts.
Keep reading to learn how we made using a new program feel eerie-sistible to the team, and the successes and failures that gave us a scare along the way.
In this article, sink your teeth into …
How Dscout internally researched the switch from a legacy presentation tool to Figma Slides
The challenges the switch posed for Executives, Design, Sales, Marketing, Product, and CS
Trying out usability tests, feature exploration, and feedback capture
The lessons we learned along the way, from involving skeptics early to measuring more than output
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